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Privacy Policy

This privacy policy sets out how Elegant Oak uses and protects any information that you give Elegant Oak when you use this website. Elegant Oak is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Elegant Oak may change this policy from time to time for operational, legal or regulatory reasons by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

For the exhaustive list of cookies we collect see the List of cookies we collect section.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How Do We Use Your Personal Information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

    Sharing Your Personal Information

    We may employ other companies and individuals to perform functions on our behalf. For example delivery couriers, post and email providers, marketing & advertising companies, processing credit card payments. They may have access to only the personal information needed to carry out their work and may not use it for other purposes. They are required to process the personal information in accordance with this Privacy Policy and as permitted by the UK's Data Protection Act. We do not sell, share or lease any personally identifiable information with third parties for any commercial purposes in a way that is contrary to the terms outlined in this Privacy Policy unless we have your permission to do so or are required by law.

    For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

    Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

    Security

    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

    Do Not Track

    Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

    Your Rights

    If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

    Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

    Data Retention

    When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

    You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Elegant Oak UK Vine Mill, Brookside Industrial estate, Brookside Street , Oswaldthistle Lancashire BB5 3PX.

    If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

    Links to other websites

    Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

     

    List of cookies we collect

    The table below lists the cookies we collect and what information they store.

    Cookies Necessary for the Functioning of the Store:

    Name Function
    _ab Used in connection with access to admin.
    _orig_referrer Used in connection with shopping cart.
    _secure_session_id Used in connection with navigation through a storefront.
    Cart Used in connection with shopping cart.
    cart_sig Used in connection with checkout.
    cart_ts Used in connection with checkout.
    checkout_token Used in connection with checkout.
    Secret Used in connection with checkout.
    Secure_customer_sig Used in connection with customer login.
    storefront_digest Used in connection with customer login.

     

    Reporting and Analytics

    Name Function
    _landing_page Track landing pages.
    _orig_referrer Track landing pages.
    _s Shopify analytics.
    _shopify_fs Shopify analytics.
    _shopify_s Shopify analytics.
    _shopify_sa_p Shopify analytics relating to marketing & referrals.
    _shopify_sa_t Shopify analytics relating to marketing & referrals.
    _shopify_uniq Shopify analytics.
    _shopify_visit Shopify analytics.
    _shopify_y Shopify analytics.
    _y Shopify analytics.
    tracked_start_checkout Shopify analytics relating to checkout.

     

    Additionally, we use pixels and tags from the following third parties, which may in turn place cookies:

    Reporting & Analytics

    Third Party Description Privacy Policy Opt Out
    Google Analytics We use Google Analytics to help measure how users interact with our websites. https://policies.google.com/ http://tools.google.com/dlpage/gaoptout
    Facebook Pixel This Cookie is placed by Facebook. It enables ElegantOak to measure how users respond to our advertising campaigns served on Facebook.

    https://www.facebook.com/about/privacy http://www.youronlinechoices.com/uk/your-ad-choices

     

    How to control cookies?

    You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

    Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

    Many of the third party advertising and other tracking services listed above offer you the opportunity to opt out of their tracking systems. You can read more about the information they collect and how to opt out through the privacy policy / opt out links listed above.

    Contact Us

    For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@elegantoak.co.uk or by mail using the details provided below:

    Vine Mill, Brookside Industrial Estate, Oswaldtwistle, LAN, BB5 3PX, United Kingdom